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Legal

Delete your account and data

How to close a Rangetel account or remove a user, what we delete and when, and the few records the law makes us keep.

Effective October 21, 2026 · L&M Technologies Inc., operating as Rangetel

Who can ask

  • Account managers can close their company's whole account, or remove any user in it.
  • Any user can ask for their own user account and personal information to be deleted. Your account's managers can also remove you directly from the Accounts page.
  • Anyone who has contacted us through our website can ask us to delete their enquiry.

How to ask

  1. Email support@rangetel.com from the email address on the account, with the subject "Delete my Rangetel account". Say whether you want your own user deleted or, if you are a manager, the whole account.
  2. Or, in the Rangetel phone app, use Delete my account in your account settings once your app version offers it; it sends us the same request from your signed-in account.
  3. We confirm the request with you, then complete it within 30 days and email you when it is done.

What we delete

  • Your user profile, sign-in details, preferences, notification settings and phone notification tokens.
  • For a whole account: its users, trackers' location history, trips, events, alerts, geofences, places, reports, driver records, maintenance records and settings.
  • Copies in our backups are overwritten as the backups roll over, within 35 days.
  • Plans stop renewing; any plan you have already paid for runs to the end of its period unless you ask us to stop it sooner.

What we have to keep

  • Invoices and payment records, for as long as tax and accounting law requires (in Canada, generally six years).
  • A minimal record that the deletion was requested and completed, so we can show we did it.
  • Anything we are legally required to keep, for example under a court order, until that requirement ends.

If you are a tracked driver

If you drive a vehicle or carry equipment tracked by a Rangetel customer, that customer (usually your employer) controls the tracking data. Please ask them first. You can also write to us at support@rangetel.com: we will pass your request to them and help them answer it. Read more in our Privacy Policy.

Questions about this document: support@rangetel.com · L&M Technologies Inc., Unit 7, 2821 – 3 Avenue NE, Calgary, AB T2A 7P3, Canada.